Terms and Conditions
Please read them carefully. Your use of this site indicates your
acceptance of these terms and conditions. Your placement of an
order indicates your acceptance of these terms and conditions.
Your submittal of any purchase order to Industrial Partner indicates
acceptance of these terms and conditions. These terms and conditions
shall supercede any subsequent terms and conditions included with
any purchase order, whether or not such terms or conditions are
signed by Industrial Partner. Industrial Partner reserves the
right to make changes to this site and these terms and conditions
at any time.
Payment Method
You may order productsby submitting an online order form. To protect
you against unauthorized charges, credit card orders that are
shipped to addresses other than your billing address we will require
additional verification. All credit card orders are subject to
verification and approval. Foraccount information and overseas
customers, please contact our Customer Service Department. Hard
copy PO with valid PO number is required for all term customers.
Custom Systems
Custom systems cannot be returned. But can be returned for repairs
within thirty (30) days of the invoice date for free. After thirty
(30) days you are subeject to pay a fee for repairs.
Sales Tax
Industrial Partner shall automatically charge and withhold the
applicable sales tax for orders to be delivered to addresses within
Texas. Each customer shall be solely responsible for all sales
taxes, or other taxes, on orders shipped to any other state.
Placing Order
When placing an order online or over the phone you must first
provide your reference number that we provide you when you ask
for a quote.
Shipping and Handling
Orders are usually shipped sameday if instock and if the order
is received by the cutoff time. Normal shipping is UPS Ground.
FedEx 2-day and overnight service is available Shipping and handling
fees are non-refundable.
Damaged Merchandise
You must report all damaged merchandise to carrier (UPS, FedEx
or Post Office) and send Industrial Partner a copy of the inspection
report. It is important that you request the carrier to contact
Industrial Partner at +1 972 234-4343. We reserve the right to
replace damaged parts or entire product. A $30 re-boxed fee will
be assessed for any product returned in a damaged box. Please
examine all merchandise before assembling. Industrial Partner
will not accept any merchandise back that has been assembled or
attempted to be assembled.
Back Ordered Items
When products are back-ordered the following will apply
1. If the back ordered product is scheduled to reach Industrial
Partner warehouse within five (5) business days, your order will
be held up in order to complete your shipment.
2. If a back ordered product will be out-of-stock more than 5
business days or has been discontinued, our sales representative
will inform by contacting you about this matter.
Returns and Refunds
Your satisfaction is guaranteed with any products purchased from
Industrial Partner online within thirty (30) days of the invoice
date. If you are not satisfy with the products you can exchange
or get a refund for them with a 15% restocking fee. All products
returned to us must be accompanied by a Return Merchandise Authorization
(RMA). Contact our customer service department to obtain an RMA
number or you can request RMA number by submitting the form online.
We need this information in order to issue an RMA
(1) Order number or invoice number (on your original invoice)
(2) Industrial Partner's part number and quantity.
(3) Serial number for the return item and the nature of the problem.
All RMA numbers issued are good for
fifteen (15) days from the date of issued. Prepaid shipping is
required for all returning products. A copy of your original invoice
is required to process your return. Returned merchandise must
be in original, new, re-sellable condition and be accompanied
by all original packaging, documentation and accessories. Therefore
please check the packaging and label carefully to be sure you
receive the correct product and version. In all cases, returned
product must be shipped prepaid with an approved RMA number clearly
shown on the shipping label.
Shipping and handling charges are not included in the refund.
Industrial Partner reserves the right to refuse merchandise for
any returns not meeting the above requirements. All merchandise
must be received before any refunds or replacements can be processed
(no cross-shipping). Please allow two (2) weeks for processing.d software is not refundable and may be returned only if
defective and then only for replacement.d consumable supplies
may not be returned or refunded. No price protection on all our
products As you know prices fluctuate daily in computer business,
just like stock market. In order for Industrial Partner to keep
the best price for our customers, we cannot accept product return
because of the price fluctuation.
Manufacturer's warranties vary on each
product. Manufacturer's warranty information is subject to change
without notice.
OEM Package
OEM products usually come with a brief manual and other accessories
such as driver, but not include warranty card. However, some products
are sold without any accessories, driver etc. (we called it as
bulk pack). After 30 day guarantee no refund or exchange is posibble.
Retail Box
Product sells in retail box (has original manufacturer packaging
and warranty card inside the box) carries manufacturers warranty.
Please check manufacturers website for more information.
Warranty Disclaimers/ Limitation
of Liability
Industrial Partner expressly disclaims all warranties either expressed
or implied, including any implied warranty of merchant ability
or of fitness for a particular purpose. Industrial Partner shall
have no liability to anyone for incidental or consequential damages
or any other liability, loss or damage arising out of or related
to the merchandise, even if Industrial Partner or a Industrial
Partner authorized representative has been advised of the possibility
of such damages. All merchandise sold "As is ". Industrial
Partner makes no warranty as to the performance of any merchandise
sold. Industrial Partner is not responsible for system downtime,
lost data or any other damages. This is disclaimer by Industrial
Partner in no way affects the terms of a manufacturer's warranty,
if any.
Typographical and Misprinted
Errors
We are not responsible for typographical or pictorial errors and
make every possible effort to avoid them. We reserve the right
to change or correct prices or substitute products and manufacturers.
Item picture may be representative items only! Specifications
and descriptions subject to change without notice.
Copyright and Trademark Notice
This site is owned and operated by Industrial Partner. Unless
otherwise specified, all materials appearing on this site, including
the text, site design, logos, graphics, icons, and images, as
well as the selection, assembly and arrangement thereof, are the
sole property of Industrial Partner, Copyright © 1999-2001,
ALL RIGHTS RESERVED. All audio and video clips are the sole property
of Industrial Partner or their respective content providers. All
software used on the site is the sole property of Industrial Partner
or those supplying the software. You may use the content of this
site only for the purpose of shopping on this site or placing
an order on this site and for no other purpose. No materials from
this site may be copied, reproduced, modified, republished, uploaded,
posted, transmitted, or distributed in any form or by any means
without Industrial Partner prior written permission. All rights
not expressly granted herein are reserved. Any unauthorized use
of the materials appearing on this site may violate copyright,
trademark and other applicable laws and could result in criminal
or civil penalties.
Industrial Partner is registered trademarks, trademarks or service
marks of Industrial Partner. All custom graphics, icons, logos
and service names are registered trademarks, trademarks or service
marks of Computer. All other trademarks or service marks are property
of their respective owners. The use of any Industrial Partner
trademark or service mark without Industrial Partner express written
consent is strictly prohibited.
Links
This site may contain links to other sites on the Internet that
are owned and operated by third parties. You acknowledge that
Industrial Partner is not responsible for the operation of or
content located on or through any such site.
Jurisdiction and Venue
You agree that any legal action brought against Industrial Partner
shall be governed by the laws of the State of Texas without regard
to its conflict of law principles. You agree that the sole jurisdiction
and venue for any litigation arising from your use of or orders
made on the Industrial Partner sites shall be an appropriate federal
or state court located in Collin Count Texas.
